Status and uptime
VeriRFP publishes service availability and incident communications through a dedicated status surface. Use this page to track the current source of truth and escalation channels.
The goal is to keep customers, procurement reviewers, and internal support aligned on the same incident signal. A single status page avoids scattered updates and gives buyers a stable reference point during review.
During diligence, uptime questions usually sit next to requests for the security overview, subprocessor inventory, and privacy workflow. Publishing those operating references as linked pages makes it easier for procurement teams to validate how service health, escalation, and contractual handling fit together.
Current status
- Web app: operational — Healthy (200) · 32ms
- MCP API: operational — Healthy (200) · 35ms
- Worker: operational — Healthy (200) · 55ms
Incident update cadence
- Initial notice within 30 minutes of confirmed customer impact.
- Progress updates at least every 60 minutes while impact remains active.
- Final summary with root-cause and corrective actions after resolution.
Maintenance windows
- Planned maintenance announcements are posted at least 24 hours in advance.
- Emergency maintenance notices are posted as soon as risk is confirmed.
- Customer escalation path during incidents: admin@verirfp.com.
How this status surface fits the trust workflow
- Incident notices explain active customer impact and update cadence.
- Security reporting explains how researchers and customers should submit new findings.
- Support and privacy pages document the operational escalation paths used once communication is required.